DIGITAL OPERATIONS CONSULTING
Helping businesses get work done, optimally.
You’re great at what you do, but for many start-ups, small- and medium-sized agencies, and SMEs, the focus during the early years can be on execution rather than on operational efficiency.
You may not have the in-house resource with the time and expertise, or you and your team may be running at full speed, making it difficult to identify which areas of the business’ operations are due for optimisation – let alone taking the time to implement required improvements.
I’m Harv Nagra. I am a digital operations consultant based in London, UK.
I help design, marketing, media agencies, tech start-ups and SMEs unlock their potential by mapping existing processes and identifying pain points, and establishing the right people, processes and digital solutions for the ultimate efficiency.
Unlock your growth potential. Regain your time. Let’s get started.
Operational strategy: determine the plan.
There may be times when you recognise change is needed, but where you might struggle to clearly identify what it is that’s not working. It may be doubts about your brand, marketing or online presence; or doubts about your processes and digital tools.
Getting expert help to conduct an audit is a great first step to getting things back on track. An audit includes a list of priorities, and suggestions on how to move forward.
Consider it a roadmap to clarity.
Digital transformation: tools for efficiency.
Are you hearing frustration that the digital tools your team are using are too complicated, don't interface with one another, or take up too much time to use? It might be time for a look at your tech stack.
Especially today, when many businesses have had to embrace hybrid working, there may be gremlins in your tech toolkit that are slowing things down (or worse, causing nightmares for your team). Removing these speed bumps can seriously improve productivity – and morale.
Process optimisation: streamline, then follow the playbook.
Complicated or inconsistent processes result in bad habits, confusion, mistakes, and wasted time on the part of staff – with a serious impact on your bottom line. Remove the complexity and the guesswork.
By mapping out the existing processes (and systems, and responsible parties) we can identify the way work gets done, and can identify the way it could be done better. From there, documenting best practice in a user-friendly way can empower employees to work confidently, consistently and efficiently.
Implement change, successfully.
Why and what’s in it for them? If you don’t take the time to answer these questions openly, honestly and in adequate detail, it shouldn’t be a surprise if you struggle to get people on-board and make your change a success.
Change programmes don’t just include a systematic plan for rollout, implementation and training – they require a significant amount of listening and communication.
Transform your new hires into superstars
Hiring is expensive, so allowing new starters to feel anxious, lost and frustrated when they arrive is a terrible way to protect your investment and to get them operating at full capacity quickly. It doesn’t have to be that way.
Give new starters a full (and automated) onboarding programme that requires limited effort from you and the rest of your team, but allows the new starter to feel cared for, and allows them to quickly learn the business, culture and ways of working – and they might just become your biggest fans.
